Information you give us on Paywise Application
We collect and use any information you supply when you interact with any of our touch points. When you open an account with us, you share details like your names, Bank Verification Number (BVN), identification documents, address, and pictures. By using Paywise Application to transact, you also share details of your transactions with us. Additionally, we may request explicit permission to see other information like your address book, location, photos, and data from your phone camera. Other details we collect and what we do with them include:

 

• Details you give when you sign up for a Paywise account, like your BVN, names, date of birth, gender, phone number, residential address, and email address are in fulfillment of regulatory requirements.

• Your profile picture.

• We collect a video of your face during a liveness check done to confirm that you're the one opening or upgrading your Paywise account. We share this video with a third-party service provider to facilitate our liveness check.

• You may choose not to upload a video of your face on the Paywise app, however, this will limit what you can do with your Paywise account as the identification and verification will be incomplete.

• We will not share the video of your face that we collect during a liveness check with advertisers or anyone else other than the third-party service provider that facilitates the liveness check process.

• If at any time you choose to withdraw your consent for us to use this video for your liveness check, we will delete it. However, please note that this would affect your ability to use your account as certain services are dependent on us processing your video for the liveness check.

• Information you give us through the in-app chat so we can help you.

 

Information you give us when you contact us through other channels

• If you contact us via other means than the in-app chat, we collect the following information so we can answer your questions or take action.

• The phone number you’re calling from and information you give us during the call

• The email address you use and the contents of your email (and any attachments) sent to us.

• Public details from your social media profile (like Facebook, Instagram, or Twitter) if you reach out to us via these platforms, and the contents of your messages or posts to us.

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Information we collect when you use Paywise channels

• The mobile network operator and the operating system that you use,

• Your IP addresses and device ID

• Your phone contacts so you can make airtime purchases or pay contacts on Paywise

 

Information we get from third parties

As part of our Know Your Customer (KYC) process, we run checks on the identity information you supply during signup. We will try to verify the authenticity and validity of the identification document that you have provided, either directly from the issuing authorities or through authorized service providers.

• Also, when you request credit or lending-related products and services, we run further checks with the licensed credit bureaus for eligibility checks in line with regulations.